Croc Crew Returns, Exchanges & Refunds

Fair dinkum support for your Croc Crew gear.

We want you to be happy with what you ordered. This policy explains how we handle faulty goods, sizing questions and change-of-mind requests. Your rights under Australian Consumer Law always apply.

Faulty, damaged or incorrect items

If something arrives damaged, defective, misprinted, or different from what you ordered, email admin@croccrew.com and we'll help sort it out.

Please include your order number, a description of the issue and photographs where possible. Contact us as soon as you reasonably can so we can help promptly.

Australian Consumer Law provides remedies when products fail to meet consumer guarantees. Depending on the problem and whether it is a major or minor failure, you may be entitled to a repair, replacement, refund or other remedy.

For a major failure, you may choose a refund or replacement. For a minor failure, we may initially offer to repair or replace the item within a reasonable time, as allowed by law.

There is no arbitrary seven-day cut-off for your statutory consumer-guarantee rights. Any stated reporting timeframe is a request for prompt contact, not a limit on your legal rights.

If a product is confirmed faulty, we will cover or reimburse reasonable return postage costs as required by Australian Consumer Law. Please contact us before sending an item back so we can confirm the appropriate return procedure and address.

Wrong size or change of mind

Some Croc Crew clothing is printed individually to order.

We don't generally offer automatic exchanges or refunds simply because you've changed your mind, chosen the wrong size or decided you no longer want the design.

This does not affect your rights if an item is faulty, misdescribed or otherwise fails a consumer guarantee.

If you've ordered the wrong size, contact us with your order number. We can discuss any available options, which may involve additional production or postage charges.

We cannot promise a free replacement for sizing choices where the product supplied matches the order.

Check the garment measurements shown on the individual product page before ordering. You can also read our Product Care & Sizing page:

https://www.croccrew.com/pages/product-care-and-sizing

Delivery issues and incorrect addresses

If you think an order has been lost, delivered incorrectly or damaged in transit, contact us and we'll investigate.

If an incorrect delivery address was supplied at checkout, contact us as quickly as possible; we'll review the options available.

Your rights under Australian Consumer Law are not excluded by this policy.

How to contact us

Email admin@croccrew.com with your order number and details. We'll explain the next steps before you return any item.

Nothing in this policy excludes, restricts or modifies rights or remedies you may have under the Australian Consumer Law.